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  You are here:  Home > Policies and Procedures

Terms, Conditions, Policies and Procedures

The following Terms, Conditions, Policies and Procedures apply to orders placed with Form-Masters, Inc.

Billing Errors
Cancellation of Order
Checking Order Status
Credit Memo Policy
Freight Charges
Handling Charges
Liability
Merchandise Not Received
Order Acceptance, Cancellations, and Charges
Over/Under Run Shipment
Package Goods Return Policy
Privacy Policy
Proofs
Securing of Orders
Shipment Labels
Terms and Conditions On Open Account Customers
Trade Customs
Warranty

 

SECURING OF ORDERS: 

In order to process your order, all orders must be secured with a credit card (Visa or Master Card).You may establish an Open Account with our credit department by going to the home page of this website for the Credit Application for Form-Masters, Inc.

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TERMS & CONDITIONS ON OPEN ACCOUNT CUSTOMERS:

PARTIES HEREBY AGREE THAT ALL PURCHASES MADE ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

1. The purchaser hereby agrees that all amounts due for goods and services purchased from Form-Masters, Inc. are payable at P.O. Box 1175, Warsaw, Indiana 46581-1175 within 30 days of Invoice date.

2. The purchaser hereby agrees to pay Service Charges on accounts over 30 days of Invoice date. These Service Charges will accrue at the rate of 2.0% PER MONTH (24% PER ANNUM).

3. The purchaser agrees to pay, in the event the account becomes delinquent and is turned over to an attorney for collection, reasonable attorney's fees plus all court and attendant collection costs. These fees will also include the cost of travel (air fares, car rentals), lodging, meals, etc. to collect or file any court motions required in the collection process.

4. The purchaser also agrees to waive any rights afforded under bankruptcy laws in their state or states for protection in cases of nonpayment. The principle officers/owners stand responsible in full for all debts owed to Form-Masters, Inc. without reservation or argument.

5. Failure to pay in a timely manner may result in a report being filed with Experian, Trans Union, Equifax, and other credit reporting agencies. This report may automatically be executed at 61 days from Invoice date if payment has not been received at Form-Masters, Inc., P.O. Box 1175, Warsaw, IN 46581-1175. Payment arrangement may be made to satisfy the demand and avert this process by paying with a Master card or Visa card before that date. Late payment fees will be applied.

6. The parties hereby acknowledge that the goods and/or services purchased from Form-Masters, Inc. are not payable in installments, but are payable in full as stated herein (Invoiced).

7. All Purchase Orders submitted must meet Form-Masters, Inc, Terms and Conditions for purchase and payment terms. Purchaser agrees to comply strictly with Form-Masters, Inc Terms and Conditions and not try to insert their own terms and conditions for purchase. Purchaser agrees that any Purchase Order issued is for their own internal control process and does not obligate Form-Masters, Inc. to their terms.

8. New orders are subject to review if account is beyond terms or there is a history of late payment.

9. BY signing the Credit Application, a Signature Guarantee is given along with authorization for Form-Masters, Inc. to check with and receive information from all financial institutions and references given to determine adequate credit limits. This includes any and all credit reporting agencies.

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PRIVACY POLICY: 

Sensitive customer information, such as credit card and bank account numbers, will NOT persist in an online environment or other computer network medium where the information could be comprised by third parties. This information will be discarded once all pending materials relating to an order are received, if applicable, and the order is approved. The primary contact e-mail address required in the checkout process will not be sold or distributed to other parties. Contact, order, and any credit on account information will be kept in a hard file at Form-Master's corporate office. This information would include any credit card or bank details submitted to Form-Masters along with an order.

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CANCELLATION OF ORDER:  

Once an order is received and entered at Form-Masters, Inc., your organization will have up to 24 hours to cancel a portion of or the entire order for imprinted items. A fee may be incurred if any work has been performed on your order prior to the notice of cancellation. If you cancel after 24 hours, you will incur the full cost of the portion of or entire order being canceled.

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CHECKING ORDER STATUS: 

When calling (800-395-3676) to inquire on the status of your order, please have the following information:

(a) The assigned Order Number - assigned by the ordering process on the website.

(b) Your company name and ZIP code and phone number.

(c) The imprint name as it appears on the product being ordered.

(d) Purchase order number if you assigned one to the order.

(e) Account number if you have an Open Credit Account with us.

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PROOFS:

Proofs are available at the charge rate of $15.00 per proof. Any changes to the proof will incur an additional $10.00 charge if a second proof is required. Please note that requiring a proof could delay the starting of the printing process up to 1 weeks. Proofs are completed in our custom department, which is normally on a 3 day work schedule. Producing the proof, delivery, and approval are all factors in the additional production time. All proofs will be sent via e-mail in PDF format, unless otherwise specified.

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CREDIT MEMO POLICY: 

Credit will be issued within 30 days of initial credit communications at a value not to exceed the original invoice amount and applying the specific policies outlined below. PLEASE OPEN PACKAGES IMMEDIATELY UPON RECEIPT TO VERIFY CORRECTNESS OF YOUR ORDER.

** Request for credit must be made within 30 days of the invoice date. No credit after 30 days.

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PACKAGE GOODS RETURN POLICY:  

Form-Masters will accept the return of non-imprinted package goods if the following conditions are met:

(a) Prior permission (Return Authorization Number) must be obtained BEFORE returning items. If returned without permission, the returned goods will not be accepted. Call (800) 395-3696 for an authorization to return goods with an explanation of the problem causing the return request. BLANK LASER CHECK STOCK AND BLANK PRESSURE-SEAL STOCK CAN NOT BE RETURNED.

(b) The Products must be returned within 30 days of invoice date. No returns after 30 days accepted.

(c) The product being returned must be the current version and not obsolete inventory.

(d) Packages being returned must be accompanied by a copy of the original invoice or the original invoice number and shipping/packing list.

(e) Packages must be in resalable condition (unmarked/unbroken packages). If not, the items will not be acceptable and the invoice will stand as due in full.

(f) Form-Masters will issue credit based upon the original invoice amount for the resalable quantity (excluding freight cost, unless it was an error on the part of Form-Masters).

(g) A restocking fee of 25% will be assessed for all goods returned, unless the return is due to an error on the part of Form-Masters.

(h) All package goods must be returned to the plant of origin before credit will be issued. Form-Masters sales consultants will not pick up, issue credit, and/or return package goods for you. You are responsible for the return cost of freight on the items being returned and the restocking fee.

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MERCHANDISE NOT RECEIVED:

(a) All claims for missing undelivered merchandise must be made within ten (10) days of the invoice date. Call (800) 395-3676.

(b) Form-Masters will initiate an inquiry regarding the merchandise with the carrier immediately.

(c) The customer will be notified of the results of the tracer within 24 hours if possible. This will include the date and the name of the individual who signed for the shipment. If a written tracer is requested, allow up to two weeks for the processing by the Center.

(d) If the customer request a replacement of the order prior to receiving the results of the tracer, the customer is liable for payment for all orders received.

(e) Partial receipt of an order will be verified by weighing a duplicate of the order and cross checking the weight on the original shipper. If the actual weight is short, additional items will be shipped. Note: Be sure that you have not requested a partial early shipment of your order to satisfy your own requirements. Example: Ordered 1,000 with 250 to be shipped Next Day.

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BILLING ERRORS:

We will credit and re-bill the customer within one (1) week of the notification of the error.

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FREIGHT CHARGES:

Freight is calculated on each product item ordered with freight being based upon a percentage (%) of the total cost of the product ordered. When multiple items are ordered at the same time, they are not shipped together since they are printed in different locations and at different times. The freight will also include a small $3.50 Handling/Packaging charge per shipment.

Transportation: Unless the customer gives special instruction, Form-Masters will use its best judgment in selecting shipping route and carrier. Orders given to a common carrier by Form-Masters, constitutes delivery, transfer of title, and possession to the buyer. Inside delivery must be indicated at the time of order entry.

Dates: Delivery of shipping dates is not guaranteed. Commercially reasonable efforts will always be made to accommodate customer's requested delivery date. Missing a delivery date does not permit cancellation of an order or refusal of delivered products.

Transfer of Title and Possession: Delivery to the carrier constitutes delivery and transfer of title and possession to the customer. Form-Masters products are carefully inspected prior to leaving our plant in good condition and in approved containers. Any claim for damaged, lost or delayed shipment must originate with the consignee and must be filed against the carrier making delivery (UPS, FedEX, etc.). Signing carrier paperwork at the time of delivery indicates acceptance of the shipment. Form-Masters personnel will be glad to assist our customer if a problem should occur.

Claims: No claims for shortage will be honored by Form-Masters more than ten (10) days after the goods are received by the customer. Check your order upon arrival and contact us immediately if there is a problem at (800) 395-3676.

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OVER/UNDER RUN SHIPMENT:

Non-Standard imprinted orders are subject to a maximum of plus or minus 10% of the quantity ordered. Exact quantities shipped will be billed. This is necessary to conserve vital materials and avoid inordinate waste. Any deviation from this practice must be clearly stated on the customer's order in Special Remarks and accepted by Form-Masters. If the order involved special materials, which may be shipped to our manufacturing plant, and those materials arrive short of what is needed, Form-Masters is not liable to make-up the deviation below 10%. Normal printing industry trade customs as adopted by the Printing Industries of America will prevail except where modified above. If you will not accept the 10% over/under run quantities and will only accept exact quantities ordered, then there will be a %6 up charge on the order.

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HANDLING CHARGES: 

For all package goods, imprint and custom orders, a packaging and handling charge of $3.50 net per shipment will be assessed in addition to the appropriate shipping charges. These charges will be combined on the invoice as “Shipping Charges”.

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LIABILITY:

Form-Masters is not responsible for errors due to the customer's provision of incorrect or incomplete information when submitting the order. The customer is responsible to insure that they have correctly chosen and included all correct options, colors, logos, imprint, and banking information. Form-Masters is not responsible for imprint mistakes due to the lack of due diligence on the part of the customer in supplying and specifying the correct imprint information, placing, typestyles, spelling, logo, numbering, special wording, banking, or other information that the customer should have supplied with the order. Orders will NOT be taken over the phone for imprinted items. Customer is to supply all imprint copy with proper instructions for placement of that imprint information.

Form-Masters liability for errors due to our mistakes is limited to the replacement of the item by the plant or credit for the items invoiced. Form-Masters can not be responsible for any consequential cost incurred.

Custom orders tailored to the customer specifications are the responsibility of the customer to protect themselves and Form-Masters against violations of existing patents, copyrights, and personal rights. All customer property on Form-Masters premises is held at the customer's risk. The customer is solely responsible and financially liable for all cost associated with infringement of patent, copyrights, and other personal rights.

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SHIPMENT LABELS:

Form-Masters will ship imprinted or package goods direct to the customer as listed in the Ship To information using our labels and name. If you wish for your own name and address to be used as the end shipper to a client, please furnish this information in Special Instructions on the order form. Contact phone numbers and name is required.

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ORDER ACCEPTANCE, CANCELLATIONS AND CHARGES:

(a) All orders, pricing and delivery dates are subject to acceptance by Form-Masters. Form-Masters reserves the right to accept or reject any order.

(b) Once an order is received and entered at Form-Masters, Inc., your organization will have up to 24 hours to cancel a portion of or the entire order of an imprinted item. A fee may be incurred if any work has been performed on your order prior to the notice of cancellation. If you cancel after 24 hours, you will incur the full cost of the portion of or entire order being cancelled. Package Goods (non-imprinted items such as check journals, ledgers, envelopes, etc.) will usually ship within a few hours after the order is placed and there is no time for cancellation for those items unless done immediately after first placing the order. Once the order has shipped it belongs to the customer.

(c) All changes to an order should be in writing or faxed when applicable. Verbal instructions must be confirmed in writing or fax in order to avoid misunderstandings. Fax to (574) 269-5650. Mail to: P.O. Box 1175, Warsaw, IN 46581-1175.

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WARRANTY:

All products bearing Form-Masters name are warranted to be free from defects in material and workmanship.

(a) Our commitment is to provide our customers with superior quality imprinted products. We do not normally offer price adjustments for products with quality related defects. Our policy is to replace all unsatisfactory products with products that meet the customer's quality expectations.

(b) All quality complaints/return requests will be resolved by replacement of the order. Questions should be addressed to Customer Service at (800) 395-3676.

(c) Form-Masters is not responsible for imprint mistakes due to the lack of due diligence on the part of the customer in supplying and specifying the correct imprint information, placing, typestyles, spelling, logo, numbering, special wording, banking, or other information that the customer should have supplied with the order.

(d) Replacements will be treated as a high priority RUSH order.

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TRADE CUSTOMS:

Form-Masters adheres to normal printing industry trade customs as adopted by the Printing Industry of America, International Business Forms Industries, Inc. (IBFI) and Document Management Industry Association (DMIA).

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| Manual Checks and Forms | Laser Checks and Forms |
| Continuous Checks and Forms | One-Write Checks and Systems |
| Labels | Tax Forms | Pressure Sensitive Self-Mailers |
| Blank Stock | Envelopes | Custom Stamps | Customized Products |

| Home | Policies & Procedures | Privacy Policy | Contact Us |
| Credit Application | Check Security Features | Artwork Information |
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